Return Policy

What is the estimated delivery date of my order?

We work with all leading logistics partners in India to ensure smooth and timely delivery of your jewellery. It might take us upto 48 hrs to dispatch your order, once the order is confirmed. Once your order has been dispatched from our warehouse, deliveries are completed within 4-6 business days. We will keep sending you details of your order on your registered phone number and email . You can also track the status of your order here: https://tracking........

My product is not delivered yet. The number given by courier partner is not reachable. How to contact them?
We sincerely apologies in case your order is delayed. Please reach out to us with your registered phone/email & order number and we will escalate the matter to the shipping partner on your behalf.

The order has been shipped, but I would like to cancel my order.
Sorry to hear that you would like to cancel your order. Please note that your order has already been shipped, so we request you to please refuse the delivery of the product and the item will be sent back to us. If this is a prepaid order, we will initiate the refund once you have refused the delivery. Just for feedback, please do let us know what caused you to cancel your order, this will help us improve in future.

Our return policy
We offer a 7-days return or exchange policy on all our products, for all unused, unworn items & unbroken seal, no questions asked if you have the unboxing video. So don’t miss to make unboxing video of each purchase. If you're not satisfied with the items you have received, please write to us at care@silversecrets.in and we are happy to help!

Please note that the items must be returned in their original packing and should not have been used. SILVER SECRETS reserves the right to process refunds after checking the returned items. No returns will be accepted after 7 days.

How do I return your product?
Sorry to hear that you would like to return the product. To return the product you directly do it form the application or , just drop us an email at care@silversecrets.in stating that you would like to return the product, along with the product images, and we will arrange a reverse pick up for you. Reverse pick up takes about 72 hrs and once it is done, we will initiate your refund. Please note that it may take 4-6 working days for the refund to be processed.

I need to receive my order by a specific date. Can you help me?
We understand that you might have purchased the jewellery as a gift or would otherwise like to delivery it by a specific date. Please order them by taking good time in hand and will try our best to deliver your orders in time, but in some cases there might be some delays.