At Silver Secrets, we want to prioritize swift and secure delivery of our precious silver jewellery.
In order to ensure safe transit, we have a nominal shipping fee in place, which is highlighted below. This fee helps us implement proper packaging and reliable shipping methods to protect your purchases.
Modifications: Order contents cannot be modified once the order is confirmed.
Packaging Requests: If you’d like the order to be shipped in separate boxes, please do specify in the Order Notes section BEFORE placing the order. Any requests for separate boxes after the order is shipped cannot be accommodated.
ORDERS WITHIN INDIA:-
SHIPPING FEE: Our shipping fee is dependent on the mode of payment and the total order value.
Prepaid Orders:
Order exceeding a value of Rupees 1500 qualify for complimentary shipping.
The order amount is less than Rupees 1500: An additional charge of 100 Rupees will apply.
Cash on Delivery Orders:-
Order value above Rupees 1500: An additional charge of 50 Rupees will apply
Order value below Rupees 1500: An additional charge of 150 Rupees will apply
Shipping Partner: Our domestic logistics partner is well-regarded and dependable, ensuring that products are delivered to customers swiftly and without complications.
Track Order: All registered customers have the option to track their orders.
Time to deliver: The time taken for delivery tends to vary according to the destination; however, we make our best efforts to ensure that the order is delivered on time.
Delivery Time for Domestic Orders: Sure! Here are some additional details to consider regarding delivery times for domestic orders:
Factors Affecting Delivery Time
- Shipping Method:
– Standard: Generally the most economical but slower.
– Express: Costs more but ensures faster delivery.
– Same-Day: Often limited to specific locations and requires a cutoff time for orders.
- Order Processing Time:
– Time taken to prepare your order for shipping can range from a few hours to several days, depending on the retailer’s workflow.
- Distance and Location:
– Urban areas typically have faster delivery options compared to rural areas.
- Peak Seasons:
– During holidays or major sales events, shipping times may increase due to higher volume.
- Carrier Factors:
– Delays can occur due to weather, strikes, or logistical issues with the carrier.
Tips for Faster Delivery
-Choose Expedited Shipping: If you need your order quickly, opt for expedited services.
– Order Early: Place orders well in advance, especially during busy seasons.
– Track Your Order: Monitor the status of your shipment.
If you have any more questions or need specific information, feel free to ask!If there is a public holiday or Sunday, the TAT for express delivery will extend by another day. Customers are advised to expect the delivery by the date mentioned under Express delivery option.
PLEASE NOTE: Recipient needs to produce any of the following government issued photo identity proof for receiving the delivery for an item above INR 1500:
- a) Pan card
- b) Driving License
- c) Passport
- d) Voter identification card
- e) Postal identification Card (Aadhar)
ORDERS OUTSIDE INDIA:
International Delivery Policy
Delivery Timeline
Products will be delivered within 7-21 working days** from the date of order confirmation. Please note that this timeframe may be extended due to delays caused by governmental authorities or entities acting on their behalf.
Order Cancellation
In the event that we cannot fulfill your order within the stipulated period, we will cancel the order and promptly notify you. A full refund will be processed directly to your account using the original payment method.
Courier Partnerships
We partner exclusively with reputable courier agencies to ensure that your products are delivered efficiently and in perfect condition. Our couriers are chosen for their reliability and commitment to customer service.
Recipient Verification
To ensure secure and accurate delivery, we require the recipient to provide valid identity proof upon receipt of the package. This helps us confirm that the order reaches the intended person.
Tracking Your Order
You will receive a tracking number via email once your order has been dispatched. You can use this number to monitor the status of your shipment.
Customs and Duties
Please be aware that additional customs duties or taxes may apply upon arrival in your country. These charges are the responsibility of the recipient and vary by location.
International Shipping Charges
A flat shipping fee of USD40 applies to all international orders, regardless of the order value. This charge ensures that your products are shipped securely and efficiently.
Shipping Fee: In addition to the shipping fee, there may be local import duties/taxes calculated by the Customs Office at the time of delivery. Please be aware that these duties are not in our control and are required to be borne by the recipient.